Privacy Policy
This Privacy Policy explains how Debtkart collects, uses, stores and protects information submitted through the Debtkart Mobile Settlement Desk and related service request channels.
1. Information We Collect
When a user submits a quotation request, callback request, or related enquiry, Debtkart may collect the following information:
- Name, phone number, email address and city.
- Creditor name, loan account number, current outstanding amount, loan type and last payment date.
- Employment type, income range, case stage, preferred service and remarks voluntarily submitted by the user.
- Any additional details shared by the user for case profiling, settlement analysis or support request handling.
2. Purpose of Collection
The information is collected for evaluating service requests, preparing indicative or exact quotations, arranging callback support, understanding borrower hardship, assessing debt resolution options, and communicating with users regarding Debtkart services.
3. Use of Information
Debtkart may use the submitted information to review the matter, contact the user, assess service suitability, prepare quotation details, assist with debt settlement strategy, document recovery-related issues, and coordinate legal or advisory support as requested by the user.
4. Data Sharing
Debtkart does not sell user information. Information may be shared internally with authorised personnel or service professionals for the limited purpose of handling the user’s request. Information may also be disclosed where required by law, legal process, regulatory direction, or user-authorised engagement.
5. Sensitive Financial Details
Users should submit only information necessary for evaluation. Loan account details and outstanding figures are collected solely for borrower support, settlement evaluation and service request processing.
6. Communication Consent
By submitting a request, the user consents to being contacted by Debtkart through phone, email, WhatsApp or other reasonable communication channels for the purpose of responding to the enquiry or service request.
7. Data Security
Debtkart endeavours to adopt reasonable security measures to protect submitted information from unauthorised access, misuse, loss or disclosure. However, no electronic transmission or storage method can be guaranteed to be completely secure.
8. Data Retention
Submitted information may be retained for as long as required for service request handling, legal record keeping, compliance, dispute resolution, business administration or other legitimate purposes.
9. User Rights
Users may contact Debtkart to request correction, update or deletion of their submitted information, subject to legal, contractual and operational requirements.
10. Contact
For privacy-related concerns, users may contact Debtkart at info@debtkart.in.